ISO/IEC 20000-1 Certification

ISO 20000-1:2018 Certification Principles:

Customer focus – ISO 9001 Certification aims to improve for the betterment of the interested parties and customer, this will help one sustain customer, increase customer base, makes sure to communicate their needs and expectation by monitoring throughout the organization.

Leadership – to achieve quality objectives leaders need to establish unity of purpose which is by aligning its strategy, policies, procedure and resource this will lead to better coordination of the organization’s processes one needs to establish a culture of trust and integrity, provide people with the required resource, training, authority to act with accountability.

Engagement of people – for efficiency involve people of all levels, this can be done by communicating with the employees their needs in the organization, sharing knowledge, and experience, recognizing people’s contributions, learning, and improvement.

Process approach – when activities are understood and then executed then the efficiency of the delivered output will increase, by understanding the organization’s capabilities and determining resource constraints prior to action.

Improvement- improvement is important for an organization to maintain the current level of performance and to even keep on developing, this can be done by giving proper training and letting them understand that how does a work happens with that track, review and audit planning, implementation, recognize and acknowledgment, which will result into anticipation of internal and external risks and opportunity, improved process performance.

Evidence-based decision making – learn from mistakes, it is simply that decisions should be driven from evaluation of data, this will help one take better efficient solutions adding more, intuitions should never be neglected.

Relationship management – manage relations with relevant interested parties such as providers, one can achieve by keeping a well-managed supply chain that provides a stable flow of products and services, determining interested party’s relationship that needs to manage,

PDCA Cycle

Plan – to think that what do we need to achieve in our organization
Do – to execute a planned action which will help us achieve the required objective
Check – monitor against the standards) (policies, objectives, requirements)
Action – finally implementing what has been rechecked.

ISO 20000-1 Benefits

Implementing and operating a Service Management System (SMS) will provide your ongoing clarity, control all your services, and continuous improvement in the processes, leading to best-quality, effectiveness, and efficiency. Improvement of service management is applicable to the Service Management System (SMS) and the services provided by the concerned organization.

The primary benefits of having ISO 20000-1 certification are as listed below :

Gives you a competitive edge in the Market : ISO 20000-1:2018 improves your company’s credibility and reputation in the global marketplace. This international standard for Information Technology Service Management will transform the organization by complying with the ISO criteria. It improves the processes and creates a competitive environment.

Compliance with the ISO standard criteria : ISO 20000-1:2018 standard provides a framework for clear assessment criteria for information technology systems. It aims to deliver the exact business as per the requirements of the customer. The ISO 20000-1:2018 certification enables the organization to implement and manage an effective and efficient IT management system.

Ensures customer satisfaction : Establishing ISO/IEC 20000-1 Certification makes it effortless to control and manage the IT service delivery process. All the control areas are checked and tested and a problem management system is in place. It ensures a well-documented system, ensuring enhanced customer satisfaction.

Achieve improved business productivity : ISO/IEC 20000-1 Certification ensures that the IT Service team is fully equipped with control processes, operating procedures, troubleshooting, transparency, and accountability in the working environment. Establishing ISO 20000-1 service management Certification in your organization is the best practice in order to enhance employee productivity.

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Frequently Asked Questions

What is the aim of ISO 20000-1 Certification?

ISO 20000-1 standard is mostly based on the Information Technology Infrastructure Library (ITIL) which sets the framework for delivering top-quality service management systems. ISO 20000-1 certification for service management systems is chiefly concerned with the part of service management and service delivery of information technology (IT) functions. The main aim of ISO 20000-1 Certification are as To line up information technology with the ongoing and eventual needs of the business organization and its clients, customers, and other stakeholders. Delivering quality-assured information technology services that satisfy the expectations of the customers and Reduction in the long-term expenses of service facilities.

What is the latest version of ISO 20000-1 Certification?

The received version of ISO 20000 Certification is ISO/IEC 20000-1:2018, published on 15th September 2018. This completely revised version of ISO 20000 sets the framework for the international service management system. In this updated version of the service management system, many new requirements have been introduced such as service planning and delivery, as well as some content has been removed such as the testimonial to the P-D-C-A cycle.

What is the difference between ISO 27001 and ISO 20000-1?

There are many common elements between ISO/IEC 20000-1 Certification and ISO 27001 standards. But there are also some key differences between both the standards. These key differences are as – ISO 20000-1 standard is a service-based management system. Whereas, ISO 27001 standard is a risk management system. The main focus of the ISO 20000-1 standard is going deep into the operation of information technology companies on a daily basis. Whereas, ISO 27001 looks into the broader context such as information stratification, controlling access, the concept for continuity, etc.

How much does it cost for ISO 20000-1 certification?

The cost of ISO/IEC 20000-1 certification varies from one organization to another. Basically, when you approach an internationally accredited certifying body for ISO Certification and they approve your management systems and all your processes, they will then quote an amount for the certificate. Moreover, the cost for achieving ISO certification depends mostly on your organization, such as the no. of employees in your organization, No. of branches your organization has, and many more.

How long is an ISO 20000-1 certificate valid for?

Basically, an ISO Certificate is valid for three years. And during this time period of three years, a surveillance audit is conducted on an annual basis to ensure that ISO quality standards are being maintained by the organization.

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